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Policies

Delivery Policy:

​At VÓH ehf, we are committed to ensuring a smooth and timely delivery experience for all our customers. Here is what you can expect regarding the delivery of your purchases

 

  1. Delivery Timeframe: Our standard delivery time for orders is 5-10 days from the date of your purchase. We work diligently to process and dispatch your order as quickly as possible to ensure timely delivery.
     

  2. Processing Time: Orders are typically processed within [insert processing time, e.g., 24-48 hours] of order placement. Please note that order processing time is included in the overall delivery timeframe.
     

  3. Shipping Partners: We partner with reliable shipping services to ensure your order reaches you safely and on time.
     

  4. Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.
     

  5. Delivery Issues: If you experience any issues with your delivery, such as delays or missing items, please contact us immediately at voh@voh.is. We are here to assist and resolve any shipping concerns promptly.
     

  6. Customer Support: For any queries related to your order's shipping and delivery, please feel free to reach out to our customer support team at voh@voh.is.


We appreciate your patience and understanding and are always here to ensure that your shopping experience with VÓH ehf is seamless and satisfactory.

Privacy Policy:

  1. Information Collection: We collect personal information such as your name, email address, and shipping address when you make a purchase, sign up for our newsletter, or create an account on our website.
     

  2. Information Use: We use your personal information to process your orders, communicate with you, and provide you with updates and promotional information.
     

  3. Data Protection: We employ a variety of security measures to protect your personal information. Your data is stored securely, and we restrict access to your personal information to authorized personnel only.
     

  4. Third-Party Services: We may engage third-party services for payment processing, shipping, and other services necessary for our operations. These third parties are prohibited from using your personal information for any purpose other than to provide services to us.
     

  5. Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences.
     

  6. Changes to this Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back regularly.
     

  7. Contact Us: If you have any questions regarding our Privacy Policy or the way we handle your personal information, please contact us at [insert contact info].


By using our website, you consent to our Privacy Policy.

We at VOH value your satisfaction. If for any reason, you are not completely satisfied with your purchase, we are here to assist you!

Return Policy:

  1. Initiating a Return: Please contact us within 14 days from the date of your purchase if you wish to return any item. Reach out to our customer service via [insert customer service contact info] to initiate the return process.
     

  2. Return Period: Items can be returned to us within 30 days from the date of your purchase. Any items returned to us after 30 days and without contacting us will not be eligible for a refund.
     

  3. Condition of Returned Items: All returned items must be in their original condition, unused, and with the original packaging.
     

  4. Shipping Costs: The customer is responsible for all shipping costs incurred during the return process unless the return is due to a fault on our part.
     

  5. Refunds: Once we receive and inspect the returned item(s), we will process your refund. Please allow up to [insert number of business days] business days for the refund to reflect in your account.
     

  6. Thank you for shopping with us!

Law and Legal Venue

  1. Governing Law: The use of the VÓH ehf website and any agreements or transactions conducted through it shall be governed by and construed in accordance with the laws of Iceland. By accessing or using our services, you agree that Icelandic law will govern these terms and conditions, as well as any dispute that might arise between you and VÓH ehf.
     

  2. Jurisdiction: Any dispute, controversy, or claim arising out of, relating to, or in connection with the VÓH ehf website, including any questions regarding its existence, validity, interpretation, performance, breach or termination, or any transaction or purchase made through this website, shall be subject to the exclusive jurisdiction of the Icelandic courts. Specifically, VÓH ehf and you, as a user of this website, agree to submit to the jurisdiction of the District Court of Reykjavik (Héraðsdómur Reykjavíkur) or the court otherwise having jurisdiction in the matter.
     

  3. Venue: The venue for any legal proceedings shall be in Reykjavik, Iceland. This provision is designed to ensure that any legal proceedings related to or arising from the use of the VÓH ehf website, or any transactions made through it, are conducted in a convenient and accessible location within Iceland.
     

  4. Legal Compliance: VÓH ehf is committed to full compliance with Icelandic laws and regulations pertaining to online commerce, consumer protection, data privacy, and other relevant legal standards. We strive to offer our services in a lawful, ethical, and responsible manner.

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